Audience:
Clinic Owners / Marketing Managers
Purpose:
To explain why the "I'm not a robot" checkbox or invisible security fields are mandatory and cannot be removed.
"Can we remove the Captcha? It lowers conversions."
We often hear this request. The short answer is: No. Here is why.
The Chain Reaction of Removal
The Attack: Without Captcha, bots find your form and submit thousands of fake requests using fake email addresses.
The Bounce: Our system tries to send confirmation emails to these thousands of fake addresses. The emails bounce back because the addresses don't exist.
The Suspension: Email providers (like Google and Microsoft) see a high error rate coming from your domain. They assume you are a spammer and blacklist our domain.
Result: Your legitimate patient emails start going to spam, or your email account is suspended entirely. The Captcha is the shield that prevents this scenario. We use modern, "invisible" security (like Cloudflare Turnstile or reCAPTCHA v3) whenever possible to keep it user-friendly.