Quickly connect your Dentli player to your WiFi network by using the WiFi wizard

    Introduction

    Dentli players require a stable Wi-Fi connection to stay synced and receive updates. In cases where the previous WiFi network is unavailable, alternative methods must be used to bring devices back online. These solutions range from directly accessing the player via a keyboard to temporarily using an Ethernet connection.

    Easily use the WiFi wizard in your Dentli digital signage to connect your Dentli player to your wireless network.

    First things first

    You must first enter the relevant Wi-Fi credentials for the network you want to pair the Dentli player with.
    If you cannot access the players via the dashboard because the old network is unavailable, alternative methods, such as an Ethernet cable or direct keyboard access, may be required.

    1. Click the player's name and go to the Network tab.
    2. Toggle the “Enable WiFi” option to ON and enter the credentials in the corresponding fields.
    3. After typing, click the “Save” button at the end of the form.

    💡 Tip: If you use a simple network (SSID/Password) as a WiFi mode, please use the WPA/WPA2 option.

    Step-by-step procedure


    ⚠️ IMPORTANT: Wireless and Mac keyboards won't work with the WiFi wizard. Please use a standard wired USB keyboard.

    1. Plug the USB keyboard into any of the player's 4 USB ports, then press Ctrl + Alt + F12 simultaneously.
      • ⚠️ To initiate the WiFi wizard for the Raspberry Pi 5, you will need to hit Ctrl + Alt + F10 instead
      • 💡 Any USB port on the player will work.
    2. Wait 4-10 seconds for the wizard screen to appear.
      • 💡 Do not press any other keys during this time. If nothing appears after 10 seconds, try unplugging and reconnecting your keyboard, then try again.

    What password do I need to type now?

    1.    Log in to your Dentli account.
    2.    Click the player's name, then navigate to the Advanced -> Security tab.
    3.    Find the password in the Remote Support Password field. It will be an 8-digit password.
    4.    Type the password using the keyboard, then press Enter.
    💡 Quick Tip: If you see dots (••••••) instead of the password, you need to type the password you originally set, not the dots. If you don't remember it, you'll need to use an Ethernet cable to get the player back online first.
    💡 Note: Respect capital letters. The password is case-sensitive!


    Using the WiFi Wizard

    Once you connect to your player with the credentials above, it will automatically search for nearby Wi-Fi networks.

    1. Select the desired Wi-Fi network, then press Enter.
      • 💡 You can also configure an Enterprise WiFi network (EAP).
    2. Type the Wi-Fi password and press Enter.
      • 💡 The password is case-sensitive.
    3. The player will attempt to connect to that Wireless network.
      • 💡 If the WiFi credentials are correct, the player should connect without issues.
    4. By clicking the “Yes” option, the player will save the WiFi settings and apply the new configuration.
      • 💡 You will notice a blinking message saying “Configuring.” Do not reboot the player at this state. The player is applying the new configuration.


    FAQ

    What if the connection fails?

    • Verify the WiFi password is correct (it is case-sensitive).
    • Check that you selected WPA/WPA2 for standard networks.
    • Move the player closer to the router for a stronger signal.
    • If the network is hidden, press F2 to add it manually.
    • Try an Ethernet cable as an alternative.

    Re-enabling an Old SSID:

    If possible, restore the previous SSID and its credentials so the players can reconnect automatically.

    Ethernet Connection:

    Temporarily connect the player using an Ethernet cable to manually update the WiFi credentials from the Dentli dashboard.

    My password is in this form: “••••••”. What do I need to type now?

    You can find the Remote Support password in your player's advanced settings under the Security tab. The password is hashed for security reasons if it appears as “••••••”. You must type the password you previously set, without the hash. If you do not remember the Remote Support password you previously set, you will need an Ethernet cable to reconnect the player to the internet.

    How do I change the Remote Support Password?

    The player needs to be online to make this change. If you forget the password you set, connect via Ethernet, retype a new one in the dashboard, and click “Save.” You will notice a 'Configuring' message at the bottom of your screen. After the message disappears, try initiating the WiFi Wizard again using your keyboard and enter the new password you set.

    How do I add a hidden WiFi network?

    After logging into the wizard, if the wireless network is hidden, it won't appear after a scan. You can press F2 on your keyboard to manually add the hidden network.

    I cannot see the WiFi network in the scanning list.

    • The player may be unable to connect to the specific wireless network. Move the player or the router/access point closer to each other.
    • The specific WiFi network might be hidden.

    Most common connection causes:

    • You're too far from the router: Move the player within 10-15 feet and try again.
    • The network is hidden: Press F2 during the wizard to manually enter the network name.

    Need Help?

    The Dentli Support Team can help you out! 
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